Returns & Exchanges
Due to the perishable nature of our artisanal ice cream and dairy products, we are unable to accept physical returns once an order has left our shop. However, we are committed to your satisfaction and will provide a full refund or credit if your order arrives damaged or does not meet our quality standards.
Inspect Your Order
Please check your delivery or pickup items immediately upon receipt to ensure everything is frozen and in perfect condition.
Document Issues
If there is a quality concern or damage, take a clear photo of the product and the packaging within 24 hours of receiving it.
Contact Support
Email our team at [email protected] with your order number and the photos to initiate a resolution request.
Receive Credit
Once reviewed, we will issue a replacement for your next delivery or a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing