Frequently Asked Questions
Everything you need to know about our handcrafted treats.
How do you ensure the ice cream stays frozen during shipping?
We pack all orders in insulated thermal liners with a sufficient amount of dry ice to ensure your treats arrive perfectly frozen, even in warm weather.
Do you offer dairy-free or vegan options?
Yes! We have a dedicated selection of plant-based and dairy-free flavors made with coconut milk or fruit bases to ensure everyone can enjoy The Merry Dairy.
What is your return policy for perishable food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or melted, please contact us within 24 hours for a replacement or refund.
Where do you source your ingredients?
We take pride in using high-quality, locally sourced dairy and seasonal ingredients whenever possible to support our community and ensure peak freshness.
Can I track my delivery?
Once your order is dispatched, you will receive an email with a tracking number so you can monitor its journey to your doorstep.
Do your products contain nuts?
While we offer nut-free flavors, all our products are made in a facility that processes peanuts and tree nuts. We recommend customers with severe allergies exercise caution.